Les faits, les notes et les comparaisons sont affichés en anglais, tels qu’ils ont été relevés dans leurs sources.
Twenty
Open-source CRM with people, companies and opportunities, no-code workflows and custom objects, offered as a cloud service or for self-hosting.
Alternative à Salesforce
3 / 6 notre méthode de notation
Ce que fait le produit
Open-source CRM with people, companies and opportunities, no-code workflows and custom objects, offered as a cloud service or for self-hosting.
Paraphrased from the project README ('open-source CRM', 'objects, views, workflows, and AI agents', managed Cloud or Docker Compose self-hosting) and the home page.
Entité juridique
Twenty.com PBC
Terms of Service: 'Twenty.com PBC is a public benefit corporation incorporated in Delaware, United States.' Governing law: Delaware; disputes in Delaware courts. No postal address stated in the terms.
Siège
US
Country of incorporation (Delaware) per the terms. Physical office location is not stated on the terms, DPA, FAQ or home pages fetched. A directory listing France was not confirmed; no French entity found.
Prix à partir de
USD 9 per user per month (Pro, billed yearly); Organization USD 19; Enterprise from USD 50,000 per year; self-hosted core free
Unlimited seats noted for all plans. API rate limit on Pro: 50 calls per minute.
Juridiction inconnu
Entité contractante
Twenty.com PBC (US)
Contracting entity for the Cloud Service. Incorporated in Delaware. No company register entry was fetched (Delaware has no open register to fetch).
Société mère ultime
Inconnu
No parent company or shareholder disclosure found on the vendor's legal pages. No registry source fetched.
Exposition au droit étranger échec
Fondé sur la même chaîne de propriété que la juridiction.
Localisation des données réussi
Stockage dans l’UE par défaut
Oui
Legal FAQ: 'Twenty Cloud runs on AWS servers located in Frankfurt, Germany.' Backups stay in the same jurisdiction. Region selection is planned for 2027, so Frankfurt is the only region now.
Traitement dans l’UE par défaut
Oui
Cloud runs on AWS Frankfurt. AI features send data to the model provider configured for the workspace (Terms); where those providers process data was not found. Trust Center list was not readable.
Régions
Germany (AWS Frankfurt)
Region choice planned for 2027, starting with new workspaces. Self-hosting is possible anywhere, or via Twenty's hosting partners.
Sous-traitants ultérieurs inconnu
Liste publique
Oui
FAQ and Terms say the full list is at https://trust.twenty.com/?tab=subprocessors. That page is rendered by script and its entries could not be read in this run, so the contents are unchecked.
Hors UE dans le traitement principal
Inconnu
Trust Center list not readable; FAQ gives no sub-processor countries. FAQ says EU SCCs (with UK and Swiss terms) cover transfers to all sub-processors. Hosting provider AWS is a US company.
DPA réussi
Article 28 du RGPD disponible
Oui
Terms: where GDPR applies, Twenty processes Customer Data as processor under its DPA, which customers generate and sign in workspace settings (/settings/legal/dpa). The DPA text itself is behind login; Art. 28 clauses not checked.
Dépendance au fournisseur réussi
Open source
Oui
Mostly AGPLv3. Files marked '@license Enterprise' fall under the Twenty.com Commercial License; some packages (SDK, UI) are MIT.
Auto-hébergeable
Oui
README: runs on your own infrastructure via Docker Compose; pricing page says the open-source core can be self-hosted for free. Enterprise-licensed features may need a paid license.
Export complet des données
Oui
Terms: customer can export Customer Data at any time during the subscription or trial using export features and APIs; after suspension data is kept at least 14 days. Pricing page lists CSV import and export on all plans. Export formats and completeness not checked in the product.
Fonctionnalités non noté
Gestion des contacts
Oui
People and Companies are core objects shown on the home page.
Gestion du pipeline
Oui
Table, kanban and calendar views; Opportunities grouped by stages (home page).
Intégration e-mail
Oui
Gmail, Outlook, plus IMAP/SMTP and CalDAV; syncs every 5 minutes and links emails and events to records.
Automatisation
Oui
No-code workflows with record, schedule, manual and webhook triggers. Pricing page: Pro includes 50 workflow credits per year.
Rapports
Oui
Custom dashboards with widgets, charts and filters.
Champs personnalisés
Oui
Custom objects and custom fields with 20+ field types, on all plans per the pricing page.
API
Oui
REST and GraphQL APIs, webhooks and an MCP server on all plans; rate limits by plan.
Application mobile
Inconnu
No mobile app mentioned on the home, pricing, key-features or docs pages fetched.
Ce qui a changé
- 2026-10-17 Research: Twenty (vendor and product)
Chaque modification de ces faits est conservée dans l’historique des versions. Chacune a été relue avant publication.