Products · Video conferencing · by Zoom
Zoom
Video meeting platform with HD audio and video, screen sharing, breakout rooms and persistent chat.
1 / 6 how we score
What it does
Video meeting platform with HD audio and video, screen sharing, breakout rooms and persistent chat.
Paraphrased from the Zoom Meetings product page. Webinars are a separate Zoom product.
Legal entity
Zoom Communications, Inc.
Terms of Service: agreement is between the customer and Zoom Communications, Inc. and its affiliates. Only India differs (ZVC India Pvt. Ltd.). Named Zoom Video Communications, Inc. until Nov 2024.
Headquarters
US
10-K for FY ended 2026-01-31: principal executive offices 55 Almaden Boulevard, 6th Floor, San Jose, California. Terms of Service notices also go to San Jose; California law governs.
Pricing from
Free Basic plan (40-minute meetings, 100 participants); Pro USD 14.16 per user per month billed annually, USD 16.99 billed monthly
US pricing page in USD. Business: USD 18.33 annual, USD 21.99 monthly. Enterprise not listed.
Jurisdiction fail
Contracting entity and ultimate parent
Zoom Communications, Inc. (US)
10-K (SEC filer): incorporated in Delaware. The filing names no parent or controlling shareholder; it notes voting control sits with pre-IPO holders via a dual-class structure. EU affiliates (e.g. ZVC Netherlands B.V.) are subsidiaries.
Foreign-law exposure fail
Based on the same ownership chain as jurisdiction.
Data residency fail
EU storage by default
No
Page: Customer Content is stored in the US by default; paid accounts can choose the storage location for some Customer Content, but Customer Content, Account Data and Diagnostic Data are still stored in the US.
EU processing by default
Unknown
GDPR page: EU data centers are available on eligible paid plans for real-time traffic, with an auto-determined home region. Whether EU is the default for EU customers is not stated.
Regions
United States, European Union
Only 'EU data centers' and US storage are named; no country-level region list was read. Zoom also lists data center regions in other countries; not captured.
Subprocessors fail
Public list
Yes
23 entries (21 companies) plus 27 affiliates; updated 2026-10-02. Customers can subscribe to notifications of new subprocessors.
Non-EU in core processing
Yes
Every subprocessor lists at least one non-EU location. Meeting hosting: AWS, Google Cloud, Oracle, Microsoft; delivery: Cloudflare; AI features: Anthropic, OpenAI and others (US). Page does not say which location serves which customer.
DPA pass
GDPR Art. 28 available
Yes
Terms s.31.3: for business, enterprise and education accounts Zoom processes personal data under its Global Data Processing Addendum. The GDPR page says the DPA is incorporated into the Terms. DPA PDF itself could not be read (binary).
Lock-in unknown
Open source
Unknown
No statement on open source checked; the Terms were read only in part (first 100,000 characters).
Self hostable
Unknown
No self-hosted edition stated on the product page, pricing page or Terms (partly read). Not confirmed.
Full data export
Unknown
Cloud recordings are downloadable per user and via API per community posts only (secondary, not recorded). No official full-account export page was fetched.
Features not scored
Screen sharing
Yes
Included on all plans, including Basic.
Recording
Yes
Basic: local only. Pro and Business: local plus 10 GB cloud per license. Enterprise: unlimited cloud. Support page: cloud recording is off when end-to-end encryption is on.
Chat
Yes
Instant messaging, persistent meeting chat, direct/channel/group chat on all plans. Meeting chat before and after the meeting is off in end-to-end encrypted meetings.
Breakout rooms
Yes
Included on all plans, including Basic.
Webinars
Yes
Listed on the Enterprise plan at 500 attendees; not listed on lower plans. The Meetings product page says webinars are a separate Webinars & Events product.
Guest access
Yes
Participants can join with an invitation and meeting ID without an account, unless the host requires authentication. Browser join needs the host to enable it.
End-to-end encryption
Yes
Optional per meeting. Desktop, mobile or Zoom Rooms only; no phone, SIP, H.323 or web app. Disables cloud recording, AI features, live transcription, polling, apps and whiteboard. Max 1,000 participants.
API
Yes
Zoom Meeting API (REST) in the public developer docs; the fetched page returned only its title. Product page also lists Meeting SDK, Video SDK and Zoom Apps. Plan restrictions not checked.
What changed
- 2026-10-17 Research: Zoom (vendor and product, for comparison)
Every change to these facts is kept in version history. Each one was reviewed before publishing.