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Productos · CRM · de Salesforce
Salesforce Sales Cloud
Cloud CRM for managing leads, accounts, contacts and opportunities, with pipeline tools, flow automation, reports and dashboards.
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Qué hace
Cloud CRM for managing leads, accounts, contacts and opportunities, with pipeline tools, flow automation, reports and dashboards.
Paraphrased from the Sales Cloud pricing page feature list (lead, account, contact and opportunity management; pipeline inspection; Flow Builder; reports and dashboards).
Entidad jurídica
SFDC Ireland Limited
MSA (2026-10-15) s.12.9: EMEA customers outside FR, DE, IT, ES and UK contract with SFDC Ireland Limited (English law). Those five contract with local entities; Americas customers with Salesforce, Inc.
Sede
US
10-K for FY ending 2026-01-31: principal offices in San Francisco. EU customers mostly contract with SFDC Ireland Limited (see legal entity).
Precio desde
Free Suite USD 0; Starter Suite from USD 25 per user per month; Pro Suite USD 100; higher editions USD 195 to 550 per user per month
Page says prices are for information and subject to change; Core, Advanced and Max billed annually. Web Services API listed as an additional USD 25 per user per month for some editions.
Jurisdicción no cumple
Entidad contratante
SFDC Ireland Limited (IE)
Contracting entity for most EU customers; incorporated in Ireland. Also listed as an Ireland subsidiary in the 10-K Exhibit 21 (FY2026).
Matriz última
Salesforce, Inc. (US)
Ultimate parent. 10-K for FY ending 2026-01-31: Delaware corporation, principal offices Salesforce Tower, 415 Mission Street, San Francisco. Exhibit 21 lists only subsidiaries of Salesforce, Inc.; no parent or controlling shareholder was seen in the part of the filing read.
Exposición a leyes extranjeras no cumple
Basado en la misma cadena de propiedad que la jurisdicción.
Residencia de los datos desconocido
Almacenamiento en la UE por defecto
Desconocido
Infrastructure and Sub-processors doc (2026-10-02): many Services offer alternative regions; the customer may be able to choose a region at setup or via an Account Executive, subject to availability. The Sales Cloud default region and its table row were not found in this run.
Tratamiento en la UE por defecto
Desconocido
Same document: Sales Cloud AI features run on additional infrastructure; support is provided by Salesforce, Inc. (US) and affiliates worldwide; CDNs marked 'Global' may process data in any country.
Regiones
Desconocido
Sales Cloud region list not read. Document says Hyperforce regions are listed separately and not every Service is in every region.
Subencargados desconocido
Lista pública
Sí
'Salesforce Infrastructure and Sub-processors', published 2026-10-02, per-service tables with countries. DPA s.5.2: customers can subscribe to notices of new sub-processors; 30 days to object (s.5.3).
Fuera de la UE en el tratamiento principal
Desconocido
Sub-processor tables read for support (Salesforce, Inc. US and affiliates) and AI (AWS, Google, Microsoft, OpenAI, US) services only; the Sales Cloud core hosting row was not found.
DPA cumple
Art. 28 del RGPD disponible
Sí
DPA (revision August 2026) is incorporated in the MSA s.2.2; Salesforce acts as Processor on documented instructions, with sub-processor, audit and deletion terms and EU SCCs. Pre-signed by SFDC; customer countersigns by email.
Dependencia del proveedor cumple
Código abierto
No
MSA s.6.1: SFDC and its licensors reserve all right, title and interest in the Services; s.3.4 bars reverse engineering. No open-source release of the platform seen.
Autoalojable
No
Services are defined as made available online by SFDC. Hosted on Salesforce infrastructure or Hyperforce on public cloud providers; no customer-operated edition found.
Exportación completa de datos
Sí
MSA s.2.2: on request within 30 days of termination SFDC makes Customer Data available for export or download. In-product export tool (Data Export) not verified on a vendor page.
Funciones no puntúa
Gestión de contactos
Sí
Lead, account, contact and opportunity management, from Starter Suite.
Gestión del embudo de ventas
Sí
Pipeline Inspection, Deal Insights and Waterfall Chart listed; edition mapping unclear in the page text.
Integración de correo
Sí
Gmail and Outlook integration listed; edition mapping unclear.
Automatización
Sí
Flow Builder (5 flows per org on lower editions), approval processes; Flow Orchestration is a paid add-on.
Informes
Sí
Customizable reports and dashboards; advanced reporting features on higher editions.
Campos personalizados
Desconocido
Pricing page lists customizable page layouts and unlimited custom applications but does not name custom fields or objects.
API
Sí
Web Services API listed; shown as an additional USD 25 per user per month for some editions.
App móvil
Sí
Salesforce Mobile App listed; edition mapping unclear. MSA also mentions offline or mobile components of the Services.
Qué ha cambiado
- 2026-10-17 Salesforce: headquarters from the 10-K; drop blocked tracking measurement
- 2026-10-17 Research: Salesforce (vendor and product, for comparison)
Cada cambio en estos datos se conserva en el historial de versiones. Todos se revisaron antes de publicarse.