Products · CRM · by Salesforce
Salesforce Sales Cloud
Cloud CRM for managing leads, accounts, contacts and opportunities, with pipeline tools, flow automation, reports and dashboards.
2 / 6 how we score
What it does
Cloud CRM for managing leads, accounts, contacts and opportunities, with pipeline tools, flow automation, reports and dashboards.
Paraphrased from the Sales Cloud pricing page feature list (lead, account, contact and opportunity management; pipeline inspection; Flow Builder; reports and dashboards).
Legal entity
SFDC Ireland Limited
MSA (2026-10-15) s.12.9: EMEA customers outside FR, DE, IT, ES and UK contract with SFDC Ireland Limited (English law). Those five contract with local entities; Americas customers with Salesforce, Inc.
Headquarters
US
10-K for FY ending 2026-01-31: principal offices in San Francisco. EU customers mostly contract with SFDC Ireland Limited (see legal entity).
Pricing from
Free Suite USD 0; Starter Suite from USD 25 per user per month; Pro Suite USD 100; higher editions USD 195 to 550 per user per month
Page says prices are for information and subject to change; Core, Advanced and Max billed annually. Web Services API listed as an additional USD 25 per user per month for some editions.
Jurisdiction fail
Contracting entity
SFDC Ireland Limited (IE)
Contracting entity for most EU customers; incorporated in Ireland. Also listed as an Ireland subsidiary in the 10-K Exhibit 21 (FY2026).
Ultimate parent
Salesforce, Inc. (US)
Ultimate parent. 10-K for FY ending 2026-01-31: Delaware corporation, principal offices Salesforce Tower, 415 Mission Street, San Francisco. Exhibit 21 lists only subsidiaries of Salesforce, Inc.; no parent or controlling shareholder was seen in the part of the filing read.
Foreign-law exposure fail
Based on the same ownership chain as jurisdiction.
Data residency unknown
EU storage by default
Unknown
Infrastructure and Sub-processors doc (2026-10-02): many Services offer alternative regions; the customer may be able to choose a region at setup or via an Account Executive, subject to availability. The Sales Cloud default region and its table row were not found in this run.
EU processing by default
Unknown
Same document: Sales Cloud AI features run on additional infrastructure; support is provided by Salesforce, Inc. (US) and affiliates worldwide; CDNs marked 'Global' may process data in any country.
Regions
Unknown
Sales Cloud region list not read. Document says Hyperforce regions are listed separately and not every Service is in every region.
Subprocessors unknown
Public list
Yes
'Salesforce Infrastructure and Sub-processors', published 2026-10-02, per-service tables with countries. DPA s.5.2: customers can subscribe to notices of new sub-processors; 30 days to object (s.5.3).
Non-EU in core processing
Unknown
Sub-processor tables read for support (Salesforce, Inc. US and affiliates) and AI (AWS, Google, Microsoft, OpenAI, US) services only; the Sales Cloud core hosting row was not found.
DPA pass
GDPR Art. 28 available
Yes
DPA (revision August 2026) is incorporated in the MSA s.2.2; Salesforce acts as Processor on documented instructions, with sub-processor, audit and deletion terms and EU SCCs. Pre-signed by SFDC; customer countersigns by email.
Lock-in pass
Open source
No
MSA s.6.1: SFDC and its licensors reserve all right, title and interest in the Services; s.3.4 bars reverse engineering. No open-source release of the platform seen.
Self hostable
No
Services are defined as made available online by SFDC. Hosted on Salesforce infrastructure or Hyperforce on public cloud providers; no customer-operated edition found.
Full data export
Yes
MSA s.2.2: on request within 30 days of termination SFDC makes Customer Data available for export or download. In-product export tool (Data Export) not verified on a vendor page.
Features not scored
Contact management
Yes
Lead, account, contact and opportunity management, from Starter Suite.
Pipeline management
Yes
Pipeline Inspection, Deal Insights and Waterfall Chart listed; edition mapping unclear in the page text.
Email integration
Yes
Gmail and Outlook integration listed; edition mapping unclear.
Automation
Yes
Flow Builder (5 flows per org on lower editions), approval processes; Flow Orchestration is a paid add-on.
Reporting
Yes
Customizable reports and dashboards; advanced reporting features on higher editions.
Custom fields
Unknown
Pricing page lists customizable page layouts and unlimited custom applications but does not name custom fields or objects.
API
Yes
Web Services API listed; shown as an additional USD 25 per user per month for some editions.
Mobile app
Yes
Salesforce Mobile App listed; edition mapping unclear. MSA also mentions offline or mobile components of the Services.
What changed
- 2026-10-17 Salesforce: headquarters from the 10-K; drop blocked tracking measurement
- 2026-10-17 Research: Salesforce (vendor and product, for comparison)
Every change to these facts is kept in version history. Each one was reviewed before publishing.