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Produits · CRM · par Pipedrive
Pipedrive
Sales pipeline CRM that helps small businesses manage leads, track sales activities and close more deals.
2.5 / 6 notre méthode de notation
Ce que fait le produit
Sales pipeline CRM that helps small businesses manage leads, track sales activities and close more deals.
Entité juridique
Pipedrive OÜ
Terms s.14.1: contracting entity depends on billing country. EU/EEA clients contract with Pipedrive OÜ (Tallinn, Estonia); US clients with Pipedrive Inc. (New York); UK with Pipedrive UK.
Siège
US
About page lists headquarters as Pipedrive Inc., 530 Fifth Avenue, New York. Pipedrive OÜ (Estonia, reg. 11958539) is the EU contracting entity; its own register entry was not fetched.
Prix à partir de
Inconnu
https://www.pipedrive.com/en/pricing returned 403 when fetched; the homepage shows no prices (14-day free trial).
Juridiction échec
Entité contractante
Pipedrive OÜ (EE)
EU contracting entity (Terms s.14.1), registration no. 11958539 on the About page. Country from the Tallinn address and Estonian number; Estonian register not fetched. Pipedrive Inc. (US) is also a group entity; its place in the chain is not stated.
Société mère ultime
Vista Equity Partners (US)
Pipedrive calls Vista 'our owner and partner' with a majority investment and describes Vista as based in the US. Incorporation of the Vista entity and the intermediate holding companies were not verified.
Exposition au droit étranger échec
Fondé sur la même chaîne de propriété que la juridiction.
Localisation des données partiel
Stockage dans l’UE par défaut
Oui
New EU sign-ups go to EU AWS data centers (Frankfurt, Dublin). The article says accounts can be hosted in other data centers (e.g. IP mapping) and to ask Support for the exact location. Backups stored in multiple locations worldwide.
Traitement dans l’UE par défaut
Non
DPA s.7.1: Pipedrive may process personal data globally; transfers rely on SCCs. Pipedrive Inc. (US) is named as a recipient. Sub-processors AWS Inc. and Cloudflare Inc. are US entities.
Régions
EU (Frankfurt), EU (Dublin), UK (London), US East, US West, Canada (Montreal), Australia (Sydney)
AWS hosting regions offered; region follows the customer's origin at sign-up. Same list in the support article on data security.
Sous-traitants ultérieurs échec
Liste publique
Oui
Public list by category with entity country. DPA s.6: general authorisation, notice, objection within 10 days.
Hors UE dans le traitement principal
Oui
Core hosting: Amazon Web Services, Inc. (USA), Cloudflare, Inc. (USA), Rackspace GmbH (Switzerland, access to all Client Data). AI features add US providers (Anthropic, AssemblyAI) when enabled.
DPA réussi
Article 28 du RGPD disponible
Oui
Published DPA based on GDPR Art. 28 with SCCs (Modules 2 and 3). The Trust Center says the DPA is incorporated into the Terms, so no separate signature.
Dépendance au fournisseur réussi
Open source
Non
Terms s.9.1: Pipedrive owns IP in the Pipedrive Materials (incl. software). S.4.1 prohibits copying, modifying or reverse engineering them.
Auto-hébergeable
Non
Terms s.3.1 grant only a right to access and use the hosted Services. No self-hosted option found.
Export complet des données
Oui
Global admins export leads, deals, organizations, people, products, activities, notes, files to XLSX or CSV; API also available. Limits: only visible records, Google Drive files excluded, exports kept 28 days. Terms 13.3: deletion within 180 days of termination.
Fonctionnalités non noté
Gestion des contacts
Oui
Features page cites contact management; custom fields support people and organizations (support article).
Gestion du pipeline
Oui
Customizable sales pipelines.
Intégration e-mail
Oui
Sales Inbox to view, send and reply to emails linked to deals; Gmail, Outlook/Office 365, Exchange, IMAP. Requires Growth plan or higher.
Automatisation
Oui
Workflow automations triggered by events; Growth plan and higher only.
Rapports
Oui
Customizable reports and forecasting (Insights); AI report generation.
Champs personnalisés
Oui
Custom fields on leads/deals, people, organizations, products and projects.
API
Oui
REST API (v1 and v2, OpenAPI specs), API token and OAuth 2.0, webhooks.
Application mobile
Oui
Features page describes mobile apps with offline scheduling and call tracking; iOS and Android not named on the page and not checked on a store page.
Acquisitions
Acquisition
Vista Equity Partners (2020-11-11)
Majority investment. Date is the page's structured-data datePublished (2020-11-11); the visible date shows a 2026 update. Minority investors stayed on (Bessemer, Insight, Atomico, DTCP, Rembrandt).
Ce qui a changé
- 2026-10-17 Research: Pipedrive (vendor and product, for comparison)
Chaque modification de ces faits est conservée dans l’historique des versions. Chacune a été relue avant publication.