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Producten · CRM · van Pipedrive
Pipedrive
Sales pipeline CRM that helps small businesses manage leads, track sales activities and close more deals.
2.5 / 6 zo scoren we
Wat het doet
Sales pipeline CRM that helps small businesses manage leads, track sales activities and close more deals.
Juridische entiteit
Pipedrive OÜ
Terms s.14.1: contracting entity depends on billing country. EU/EEA clients contract with Pipedrive OÜ (Tallinn, Estonia); US clients with Pipedrive Inc. (New York); UK with Pipedrive UK.
Hoofdkantoor
US
About page lists headquarters as Pipedrive Inc., 530 Fifth Avenue, New York. Pipedrive OÜ (Estonia, reg. 11958539) is the EU contracting entity; its own register entry was not fetched.
Prijs vanaf
Onbekend
https://www.pipedrive.com/en/pricing returned 403 when fetched; the homepage shows no prices (14-day free trial).
Jurisdictie onvoldoende
Contractpartij
Pipedrive OÜ (EE)
EU contracting entity (Terms s.14.1), registration no. 11958539 on the About page. Country from the Tallinn address and Estonian number; Estonian register not fetched. Pipedrive Inc. (US) is also a group entity; its place in the chain is not stated.
Uiteindelijk moederbedrijf
Vista Equity Partners (US)
Pipedrive calls Vista 'our owner and partner' with a majority investment and describes Vista as based in the US. Incorporation of the Vista entity and the intermediate holding companies were not verified.
Blootstelling aan buitenlands recht onvoldoende
Gebaseerd op dezelfde eigendomsketen als jurisdictie.
Dataopslaglocatie deels
Standaard opslag in de EU
Ja
New EU sign-ups go to EU AWS data centers (Frankfurt, Dublin). The article says accounts can be hosted in other data centers (e.g. IP mapping) and to ask Support for the exact location. Backups stored in multiple locations worldwide.
Standaard verwerking in de EU
Nee
DPA s.7.1: Pipedrive may process personal data globally; transfers rely on SCCs. Pipedrive Inc. (US) is named as a recipient. Sub-processors AWS Inc. and Cloudflare Inc. are US entities.
Regio's
EU (Frankfurt), EU (Dublin), UK (London), US East, US West, Canada (Montreal), Australia (Sydney)
AWS hosting regions offered; region follows the customer's origin at sign-up. Same list in the support article on data security.
Subverwerkers onvoldoende
Openbare lijst
Ja
Public list by category with entity country. DPA s.6: general authorisation, notice, objection within 10 days.
Niet-EU in kernverwerking
Ja
Core hosting: Amazon Web Services, Inc. (USA), Cloudflare, Inc. (USA), Rackspace GmbH (Switzerland, access to all Client Data). AI features add US providers (Anthropic, AssemblyAI) when enabled.
DPA voldoende
AVG art. 28 beschikbaar
Ja
Published DPA based on GDPR Art. 28 with SCCs (Modules 2 and 3). The Trust Center says the DPA is incorporated into the Terms, so no separate signature.
Lock-in voldoende
Open source
Nee
Terms s.9.1: Pipedrive owns IP in the Pipedrive Materials (incl. software). S.4.1 prohibits copying, modifying or reverse engineering them.
Zelf te hosten
Nee
Terms s.3.1 grant only a right to access and use the hosted Services. No self-hosted option found.
Volledige data-export
Ja
Global admins export leads, deals, organizations, people, products, activities, notes, files to XLSX or CSV; API also available. Limits: only visible records, Google Drive files excluded, exports kept 28 days. Terms 13.3: deletion within 180 days of termination.
Functies niet gescoord
Contactbeheer
Ja
Features page cites contact management; custom fields support people and organizations (support article).
Pipelinebeheer
Ja
Customizable sales pipelines.
E-mailkoppeling
Ja
Sales Inbox to view, send and reply to emails linked to deals; Gmail, Outlook/Office 365, Exchange, IMAP. Requires Growth plan or higher.
Automatisering
Ja
Workflow automations triggered by events; Growth plan and higher only.
Rapportage
Ja
Customizable reports and forecasting (Insights); AI report generation.
Eigen velden
Ja
Custom fields on leads/deals, people, organizations, products and projects.
API
Ja
REST API (v1 and v2, OpenAPI specs), API token and OAuth 2.0, webhooks.
Mobiele app
Ja
Features page describes mobile apps with offline scheduling and call tracking; iOS and Android not named on the page and not checked on a store page.
Overnames
Overname
Vista Equity Partners (2020-11-11)
Majority investment. Date is the page's structured-data datePublished (2020-11-11); the visible date shows a 2026 update. Minority investors stayed on (Bessemer, Insight, Atomico, DTCP, Rembrandt).
Wat er veranderd is
- 2026-10-17 Research: Pipedrive (vendor and product, for comparison)
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